Dealing with Difficult Conversations

best course for the who have not a proper maintain personalty for the personality matter we must know about how to make conversation in any situation so your course is really best.

Courses are good people can improve their personality with these courses.

You right man some course are improve human personality.

Yes, there is a wide scope of improving human personality and skills.

This course looks interesting to me, I have been informally trained in `verbal judo' over the years in various work sectors. It was gratifying to find out that experts(like George Thompson -`Verbal Judo') confirmed this. Yes, our interaction and threat assessment is very important in becoming a `contact professional'.

All good points, guys.   I, too, have taken VJ (multiple times) and am a former CPI Non Violent Crisis Intervention instructor.  I would recommend either of these courses as a foundation.  Although I've taken numerous seminars in dealing with difficult people, interview skills, and verbal management, I find that controlling someone else can only occur once we learn to control ourselves.

Peaceman Consulting's The First Few Steps program will help you focus on building up your emotional self-management skills, which are vital prior ever to stepping in the ring with an uncooperative/ emotional subject.   We learn to manage ourselves effectively before we can be expected to deal with someone in crisis.  

The four pillars of emotional intelligence that form the basis for The First Few Steps program are: 

1. Self- Awareness
   
2. Self- Management
   
3. Social Awareness
   
4. Social Skills
   

Believe me, folks, this is not a huggy-huggy, drink grass juice and sing along kind of program (no offence intended to those who enjoy hugs, drink grass juice or like to sing!) .  We explore developing the skills not covered in many of these "essential skills" crisis management programs.  We learn about ourselves and our emotional and psychological derailers, and the brain structures involved in these situations, as well as the use of neuroplasticity to overcome these shortcomings.

If you are interested in hosting such a program, or you can arrange a group interested, email me at dyoung@peaceman.ca to discuss the possibility arranging a program in your area.

Check out the website www.peaceman.ca and our page on Facebook.

Cheers!

Dean

Good post peaceman, inc. paraphrased, `know thy adversary and thyself'. I am thinking you might have read `The Art of War' like I have(a book needing multiple readings) I am learning how to practice `professional face' better, emotional detachment, deflection and or absorption of abuse. A good riposte is ~I've been called worse', in response to the `difficult person' type (VJ). 

I would definitely consider becoming some kind of cop if the opportunity presented itself. Web policing, for one, surveillance, but first things first. My employer says, for future, possible work in installations, or sales I have a 3 yr Security Electronics Technologist diploma.Thank you for the links! I will check them out/

Until nest time, stay safe.
NW